Accessibility statement
UAL is committed to making its websites and mobile applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This accessibility statement applies to this website ualonline.arts.ac.uk. Other websites and browser based systems on the arts.ac.uk domain have their own accessibility statements.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser or device settings
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Recite Me
We use Recite Me on the website, which is a cloud based accessibility and machine translation tool. Recite Me allows you to customise our website content so that you can consume it in ways that work for you. It includes:
- a screen reader
- a ruler
- a screen mask
- colour contrast options
- text re-sizing
- the option to download text as an audio MP3 file
- alternative font options including OpenDyslexic
- a language translation tool.
A user guide is available on the Recite Me website.
Recite Me works by placing cookies on your device. Information about these cookies is available on the Cookies page of the main UAL website.
The Recite Me translation tool uses machine translation and text that is translated on the website may not be entirely accurate.
The Recite Me tool meets the WCAG 2.2 AA standard. Read the Recite Me accessibility report.
We know that Recite Me doesn't remove the need for an accessible website and we want to make our website as accessible as possible so you can easily find and access the information you need.
We want you to have the best possible experience while navigating around our website.
How accessible this website is
You should be able to navigate and use the website in a way that suits you.
We’ve made the text on the website as easy to understand as possible although it’s not necessarily written in Plain English.
Feedback and contact information
If you need information on this website in an alternative, more accessible format please contact the Digital Public Platforms Team by email at digitalpublicplatforms@arts.ac.uk.
Please include details of the content you need and the required format or the service you are trying to access. We will then work with the team who own the content or the service to get you what you need.
We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your request.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Public Platforms Team by email at digitalpublicplatforms@arts.ac.uk.
We aim to provide you with an initial response within two working days and will provide clear information about how we will deal with your enquiry or complaint.
If you feel we have not answered your enquiry or complaint satisfactorily, please contact us again. We will escalate your enquiry or complaint to the Assistant Head of Online Services who will work with the team who provides the service/content to get you a response.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
For information about contacting us by phone or to arrange a visit to our offices please visit the Contact us page on the main UAL website.
More information about accessing our buildings is available from AccessAble.
Our commitment and legal obligations
We commit to ensuring the communications we produce are clear and accessible to the widest range of people.
We recognise our obligations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.
Technical information about this website's accessibility
UAL is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is fully compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.
Preparation of this accessibility statement
This statement was prepared on 20 November 2024.
The website was last tested in November 2024. Testing was carried out by the UAL Digital Public Platforms team.
The testing used automated accessibility tools and manual testing methods to test the pages of our website. We used Axe, Google Lighthouse, WAVE and the inbuilt PDF accessibility checker of Adobe Acrobat.
The pages we tested are listed below.